Effective Date: October 1st, 2025
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Our Privacy Commitment
You have the following rights concerning your PHI:
Get a copy of your health and claims records: You can ask to see or get an electronic or paper copy of your records and other health information we have about you. We will provide a copy of your records, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your records: You can ask us to correct health information about you that you think is incorrect or incomplete. We may say "no" to your request, but we'll tell you why in writing within 60 days.
Request confidential communications: You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say "yes" to all reasonable requests.
Ask us to limit what we use or share: You can ask us not to use or share certain PHI for treatment, payment, or our operations. We are not required to agree to your request, and we may say "no" if it would affect your care.
Get a list of those with whom we've shared information: You can ask for a list (an "accounting") of the times we've shared your PHI for six years prior to the date you ask, who we shared it with, and why.
Get a copy of this privacy notice: You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically.
File a complaint if you feel your rights are violated: You can complain if you feel we have violated your rights by contacting us using the information below. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.
Our Uses and Disclosures of Your PHI
We typically use or share your health information in the following ways:
For Treatment: We use your PHI to provide your tinnitus treatment. For example, we use your hearing profile to create your customized audio therapy. We may also share information with your Neuromonics-accredited audiologist to coordinate your care.
For Payment: We can use and share your PHI to bill and get payment from you, your health plan, or other entities.
For Our Health Care Operations: We can use and share your PHI to run our organization, improve your care, and contact you when necessary. For example, we may use your PHI to evaluate the performance of our App and improve its effectiveness.
We are also allowed or required to share your PHI in other ways, usually for public good purposes like public health and research. For example, we may share your information:
As required by law
For law enforcement purposes or with a law enforcement official
With health oversight agencies for activities authorized by law
In response to a court or administrative order, or in response to a subpoena
Any other use or disclosure of your PHI not described in this notice will be made only with your written authorization. You may revoke this authorization at any time, in writing.
Our Responsibilities
We are required by law to maintain the privacy and security of your PHI.
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and privacy practices described in this notice and give you a copy of it.
We will not use or share your information other than as described here unless you tell us we can in writing
Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our app, and on our website.
Contact Information
To exercise your rights or for any questions or complaints, please contact our Privacy Officer:
Privacy Officer
SoundVida, Inc. (trading as Neuromonics)
26565 West Agoura Road, Suite 200
Calabasas, CA 91302
United States of America
Email: info@neuromonics.com
Phone: +1 (720) 893-3700